Crystal Point

Retain and Attract New Residents with a Reliable and High-Performing Network

With today’s “always-on” economy, providing Multi-Dwelling Units (MDUs) with fast and reliable Wi-Fi is as important as providing them with water, heating and electricity. Users expect “full bar” connections, anytime and anywhere. The Wi-Fi and broadband Internet connection has become one of the key deciding factors for residents and tenants when choosing where to live.

The Challenge

Crystal Point, located in Phoenix, Arizona has set new standards for high-rise luxury living. The 69-unit building includes amenities such as 24-hour security, heated lap pool and expansive city and mountain views. However, Crystal Point’s Homeowners Association (HOA) recognized that one critical amenity was failing to match the quality expectations of residents: Internet and Wi-Fi services.

“Residents were experiencing problems that were not just annoying, but were also making the Internet service unusable at times – dead spots, difficulty connecting and buffering were the norm on a daily basis,” said HOA communications chair, Marc Hettinger.